Our Privacy Policy

A legal disclaimer

Effective Date: 19 March 2025

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Caring Hearts For All ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This policy applies to all personal information collected through our website, www.caringheartsforall.com , and any related services.

Privacy Policy 

1. What Information We Collect

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We may collect personal information that is necessary to provide you with NDIS-related services. This may include:

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• Full name

• Date of birth

• Contact information (email address, phone number, address)

• NDIS number and plan details

• Medical or health information (with your consent)

• Information from support workers or health professionals (with your consent)

• Website usage data (e.g., IP address, browser type, page visits)

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2. How We Collect Your Information

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We may collect personal information through:

• Online forms on our website

• Phone, email, or in-person communication

• Service agreements or intake processes

• Third parties, such as health professionals or plan managers (with your consent)

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3. Why We Collect Your Information

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We collect your personal information to:

• Provide NDIS-related services and support

• Assess your needs and goals

• Coordinate with NDIS providers or plan managers

• Respond to enquiries or feedback

• Improve our services and website functionality

• Comply with legal or regulatory obligations

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4. Disclosure of Personal Information

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We may disclose your information to:

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• NDIS plan managers and support coordinators

• Health professionals (with your consent)

• Government or regulatory bodies, if required by law

• Third-party service providers (e.g., IT support, data storage) who assist us in our operations and are bound by confidentiality obligations
   

We will not sell or rent your personal information to third parties.

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5. Storage and Security

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We store personal information in both electronic and physical formats and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

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• Secure servers and databases

• Password-protected systems

• Staff training and access controls

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6. Access and Correction

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You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete. To make a request, contact us using the details below.

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7. Website and Cookies

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Our website may use cookies or similar tracking technologies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

We may collect aggregated, non-identifying data (such as browser type, visit duration) for analytics purposes.

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8. Links to Other Websites

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies.

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9. Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.